Academic Efficiency and SOPs

Below is a chart of the tasks we just reviewed, with a standard operating procedure that an academic counselor frequently will encounter. Each SOP is related to the specific academic task, as it also relates to various other roles within a university. Many SOPs can be listed within each task section, as many could apply.

Task	Standard Operating Procedure
Student Relationship	Student appeals: The advisor must have a strong relationship to walk a student through a student appeal. This could be in regards to any course waivers, re-entering his or her program, or asking for an exception to policy.
Calls	Directory information changes Academic status changes Student code of conduct violation These procedures require clear and direct communication between advisor and student, which is why frequently calls are necessary.
Scheduling	Transfer credit evaluation Matriculation Degree audits Course cancellations Financial issues with upcoming course

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