Academic advisors must maintain and uphold a positive and supportive student relationship. The student will rely on the academic advisor to give information regarding their program, schedule, and resources that is available to them.
During the student's program, hardship and trials are likely to occur. As an advisor, fully supporting the student through active listening and empathy will show the student that we are on their side and care about them as an individual.
The student/advisor relationship is important to nurture as it will instill trust and rapport between both parties, and promote a fantastic student experience.